USA Fleet Supply LLC | Customer Service

Shipping Policies

• In stock and drop shipped products usuall ships within 1-3 business days and is received within 5-10 business days.

• Shipping selected by the customer at the time of checkout may differ from the actual shipper at delivery.

• Some back ordered merchandise can take up to 30 days to receive. USA Fleet Supply will notify the customer if merchandise is on back-order immediately upon processing the order. Most backorder products will show as "Backorder" on the product detail page.

• Custom imprinted products can take up to 30 days to receive. A general time frame will be provided upon processing of the order, if not prior to receiving the order.or product

• For order status information or product inquirues please contact customer service 24/7/365 at (857) 380-8304.

• For all other inquiries please contact (804) 621-5846.

Returns/Cancellations

• Merchandise may be returned if it arrives damaged, or is not the merchandise that was ordered e.g. an incorrect sku or product number.

• Please request a "Return Label" from Customer Service in order to initiate a return. Once the merchandise is received, payment will be refunded. For more information, contact Customer Service. 

• If an order is canceled by the customer after the order has shipped, the customer is responsible for shipping charges. Canceling an order after shipping may negate any shipping discounts or free shipping received when placing the order.

• Large products that are unable to ship via USPS, UPS and FedEx are shipped via freight. USA Fleet Supply is unable to refund any shipping charges incurred by freight companies in any circumstance. A freight company is any shipping company other than USPS, UPS or FedEx.

• Manufactured Per Order Products are non-refundable once production begins on the product(s). Manufactured per order product orders are generally forwarded to the manufacturer within 24 hours to begin production. These items consist of most large warehouse or facility related products. If you are unsure if your product is manufactured per order, please inquie prior to ordering. Refunds cannot be issued for these items as these items are prepaid to the manufacturer and are produced solely for the order. A reurn request can be issued for manufactured per order items, if the item does not meet specified specs or regulations. Shipping/freight for the original delivery of these items is non-refundable.

Custom Products and Custom Orders

• Customized products, Personalized products, and Custom manufactured orders are non-refundable once the order has been processed. All Custom printed or Personalized products are submitted to the customer for approval prior to printing or shipping. The customer will receive a Proof either via email or via USPS mail. Once the Proof is approved by the customer, a non-refundable template may be required for the product(s) which can be used for additional purchases of the same product. If a Custom or Personalized product arrives damaged, a refund may be issued for the damaged merchandise, or an exchange may occur.

Free Shipping of $150 or More

• We offer free standard shipping on orders of $150 or more. This free shipping offer does not apply to large products, heavy products, or large quantities of products. Large products, heavy products, or large quantities of products increase shipping weight or volume, causing the shipping cost to exceed the profit margin. Most products that do not qualify for our free standard shipping offer are noted "Free Shipping exempt due to product size and/or weight" on the product detail page.

  Affiliate Program

  We offer an affiliate program for companies interested in reselling our products. This program pays 5% commission on all sales. Sales are automatically tracked to your website and can be viewed by logging into your account, 24/7. Commissions are paid monthly. Payment type may differ per affiliate. Contact Customer Service for additional information. Click here to lear more about Affiliate accounts.

• © Copyright Information

  • All materials on this web site including but not limited to text and images may not be duplicated, reproduced, redistributed or re-transmitted in any form without the express written permission of USA Fleet Supply LLC. USA Fleet Supply, USA Drive Safe, and its related markings are copyright and/or registered trademarks of USA Fleet Supply LLC.

• Our Privacy Policy

  Our privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
  
  What personal information do we collect from the people that visit our blog, website or app?
  
  When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
  
  When do we collect information?
  
  We collect information from you when you register on our site, place an order or enter information on our site.
  
  How do we use your information?
  
  We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  
        • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
        • To allow us to better service you in responding to your customer service requests.
        • To quickly process your transactions.
  
  How do we protect visitor information?
  
  Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
  
  We use regular Malware Scanning.
  
  Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
  
  We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
  
  All transactions are processed through a gateway provider and are not stored or processed on our servers.
  
  Do we use 'cookies'?
  
  Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
  
  We use cookies to:
        • Help remember and process the items in the shopping cart.
  
  You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
  
  If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.
  
  However, you can still place orders .
  
  Third Party Disclosure
  
  We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
  
  Third party links
  
  We do not include or offer third party products or services on our website.
  
  Google
  
  Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 
  
  We have not enabled Google AdSense on our site but we may do so in the future.
  
  California Online Privacy Protection Act
  
  CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
  
  According to CalOPPA we agree to the following:
  Users can visit our site anonymously
  Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
  Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.
  
  Users will be notified of any privacy policy changes:
        • On our Privacy Policy Page
  Users are able to change their personal information:
        • By logging in to their account
  
  How does our site handle do not track signals?
  We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
  
  Does our site allow third party behavioral tracking?
  It's also important to note that we do not allow third party behavioral tracking
  
  COPPA (Children Online Privacy Protection Act)
  
  When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
  
  We do not specifically market to children under 13.
  
  Fair Information Practices
  
  The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
  
  In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
  We will notify the users via email
        • Within 1 business day
  
  We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
  
  CAN SPAM Act
  
  The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
  
  We collect your email address in order to:
  
  To be in accordance with CANSPAM we agree to the following:
  
  If at any time you would like to unsubscribe from receiving future emails, you can email us at
  and we will promptly remove you from ALL correspondence.
  
  Contacting Us
  
  If there are any questions regarding this privacy policy you may contact us using the information above.

  USA Fleet Supply LLC
  8050 Mechanicsville Tpk
  Mechanicsville VA 23111