Truckload Carrier Associations Daily Dispatch Challenge Training Guide

This instructional guidebook can provide virtually anyone who communicates with drivers in the trucking industry with the management skill set they need for on-the-job success!  TCA’s Daily Dispatch Challenge Training Guide is the perfect leader’s supplement wherever the Daily Dispatch Challenge (DDC) CD-ROM is being utilized within a fleet manager training program.

It may also be used as a stand-alone instruction manual for developing the communication aspects of those frontline positions where interaction with vehicle drivers is required. Coverage helps readers develop and fine-tune their interpersonal communication, problem-solving skills, and decision-making abilities, and teaches readers how to handle stress and resolve conflicts. Providing essential industry knowledge and logistics, this guidebook will revolutionize the way dispatchers train.

Features:

• offers instructions for setting up a fleet manager training program, with specific steps for training administrators on how to teach the material in each chapter
• topics covered include calculating load arrival times, participatory and active listening, handling emergency situations, building rapport, and effective questioning and negotiation
• learner assessment tools are provided to measure the competency of users
• can be used in a formal training program or in self-directed study